1. Introduction

Welcome to B4U Esports. This policy explains the terms under which we offer refunds and returns for services provided, ensuring alignment with Bhutanese regulations and international standards.

2. General Terms

As our services primarily involve digital transactions, such as virtual currency transfers and account boosting, once delivered, these transactions are final. Exceptions may apply based on specific conditions.

3. Refund Conditions

Refunds can be considered under these circumstances:

Incorrect Service Fulfillment: In case the service provided, such as virtual currency credits or account boosts, was delivered incorrectly, you can request a correction or refund by contacting support within 7 days.

Technical Errors: If a technical problem hinders the successful delivery of a service, we will either fix the issue or issue a refund if the issue remains unresolved.

Non-Completion of Orders: If an order remains incomplete due to unforeseen circumstances or internal errors, we will offer a refund or replacement service.

4. Non-Refundable Situations

The following cases do not qualify for refunds:

Change of Preference: Once a service is processed, it cannot be reversed based on personal preference changes.

User Mistakes: Refunds are not provided for user errors, such as submitting incorrect details or misinterpreting instructions.

Policy Violations: Refunds are not granted if any breach of platform rules or policies occurs.

5. Process for Requesting Refunds

If you believe you qualify for a refund, follow these steps:

Contact Support: Notify our support team within 7 days of the issue, providing your order ID, the nature of the problem, and any relevant documentation.

Review Procedure: Our team will review the request, confirm whether it meets refund criteria, and inform you within 5 business days of the final decision.

6. Compliance with Bhutanese Law

All transactions comply with Bhutanese e-commerce regulations, including secure processing through the Bhutan Interbank Real-Time Fund Transfer system. Refunds will adhere to local financial procedures and legal frameworks.

7. International Guidelines

For international clients, our refund practices also adhere to global consumer protection laws, ensuring that transactions meet international regulatory standards.

8. Contact Information

If you have any questions or concerns regarding this policy, please reach out via [email protected].